Customer feedback and testimonials

'Our primary aim is to ensure customer satisfaction, from the selling process to the delivery process and subsequently our after sales service'
(an extract from our mission statement.)

Each of our customers receives a Satisfaction Survey after their products have been delivered or installed. This enables us to monitor our standards of customer satisfaction and more importantly, the oppertunity to resolve any issues that have come to light via the survey.

The results obtained from the surveys also mean we can continue to develop our team with the objective of continual improvement.

Below are some examples of comments from our customers that have made purchases from us over the last 18 months.

After viewing several showrooms in the county we consider Grange to be the best in the terms of quality, knowledge and advise. Thank you.Customer from North Somercotes, Lincolnshire

The thought of having the stove installed was quite daunting, so many to choose from! The process was made painless by everyone being so helpful. Nothing was too much trouble and no question went unanswered.Mr & Mrs. Daniel, Grimsby

Thank you for our lovely stove and most of all your help and encouragement and much needed advice and excellent service.Mr Owen, Lincoln

I have found the staff to be particularly helpful and the liason between Grange Reproductions and farmington have been very good. The fire place looks fantastic! Many thanks.Mr & Mrs. Bradshaw, Brattleby

This is the second stove purchased from Grange Reproductions. Have recommended to friends who have also purchased from Grange.Mrs. Watson, Tealby

The whole process has been excellent. I would particularly like to comment on the standard of work carried out by your installer as being of the highest standard. Thank you.Mr Harwood, Cleethorpes

In the current economic climate, flexibility on prices is a significant attraction. We appreciated this and prefer to support local businesses in spite of online competition.
Your product knowledge was also a factor.Mr & Mrs. Robinson, Holton-le-Clay

1^st class service and superior product knowledge. I have already recommended Grange Reproductions to others. Many thanks to Lee for advice and arrangements and to Brett for the prompt, courteous delivery.Mr & Mrs. Riley, Scunthorpe

We felt that Lee and staff were excellent at their approach of sales and after-sales.
Nothing was too much trouble, despite us changing our order from the original order. We found Lee most helpful to our concerns and ensured we got what we wanted.
Customer service is the best I have seen in a very long time.Mr & Mrs. Mason, Laceby

The fireplace and installation fitter was marvellous. The attention to detail was fantastic.
We would highly recommend this man with full confidence. Very many thanks.Mr & Mrs. Ackroyd, Saltfleetby

Great service from 1^st telephone call to purchase. Only minor problem was documentation, ie. instruction and assembly manual but this was posted later.
A good company to deal with.Mr Foster, Long Bennington

I have been extremely satisfied with the purchase of my stove from Grange. The staff were most helpful and professional and had good prodct knowledge.
Thank you for storing it for me for so long. It's not fitted yet but I am looking forward to toasty afternoons next winter, watching the dancing flames!!!.Ms Jackson, Scunthorpe

Thank you so much for your professional service, sales and fitting. The stove looks absolutely fantastic and everyone comments how great it looks. Thanks once again.Mr Wilkins, Ulceby

Your company has impressed us massively.
Alex, who carried out the installation, done on one of the hottest days of this year impressed us with his professional attention to detail.
It's early days yet for us as we have yet to try out our new stove. However, your company has left us feeling very good and satisfied.
10 out of 10 - especially for Alex.Mr Dickson, North Kelsey